Remote Renewal Specialist, Customer Success

Rockwell Automation; Columbus (OH); Remote; USD 57,000 - 86,000; Full time

Benefits offered by this job

Health Insurance including Medical and

Dental

HCSA

EAP

Retirement plans

Paid Time off

Volunteering Time off

Employer Savings Plan Matching

Employer Paid DC Pension

Maternity & Parental Leave Top-Up

Fitness Reimbursement Program

Job summary

Rockwell Automation is seeking a Renewal Specialist to support renewals across customer contracts and subscriptions. You will work with Customer Success Managers, distributors, and internal teams to ensure timely renewals with accuracy.

Remote work from Canada or the USA is possible, with 10–20% travel to customer sites. Applicants should have a bachelor’s degree or equivalent, 3+ years in renewals or sales ops, and experience with Salesforce or Gainsight.

Qualifications

• Bachelor's degree or relevant work experience.
• Legal to work in the USA; willing to travel 10-20%.
• Experience supporting renewals, contracts, or sales operations.

Responsibilities

• Support renewal execution across assigned contracts and accounts.
• Coordinate with distributors to initiate and track renewal proposals.
• Ensure renewal documentation is prepared, organized, and communicated.
• Track renewal status and provide visibility into progress and outcomes.
• Support low-touch and distributor-led motions.
• Assist strategic and regional CSMs with renewal coordination and execution.
• Maintain accurate renewal tracking in internal systems.

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Rockwell Automation is seeking a Renewal Specialist to support renewals across customer contracts and subscriptions. You will work with Customer Success Managers, distributors, and internal teams to ensure timely renewals with accuracy.

Remote work from Canada or the USA is possible, with 10–20% travel to customer sites. Applicants should have a bachelor’s degree or equivalent, 3+ years in renewals or sales ops, and experience with Salesforce or Gainsight.