Renewals & Payments Specialist

Aarons; Irving (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with matching

Incentive pay based on performance

Job summary

Aaron's is seeking a Customer Account Advisor in Irving, TX, to coach customers on lease renewals and ownership benefits. You will build relationships over the phone and in person to ensure satisfaction and drive revenue through timely payments.

Responsibilities include maintaining customer accounts, contacting customers about renewals, and supporting the sales team. A positive, energetic communicator with retail experience will thrive in this role.

Qualifications

• Two years of retail/customer service experience preferred
• Excellent interpersonal and communication skills
• High energy with the ability to multitask and perform all store functions

Responsibilities

• Maintain and update customer accounts in the store system and document all payment appointments
• Contact customers who have not renewed leases via in-home visits or phone
• Sell customers on benefits of timely lease renewals
• Assist in achieving daily/weekly/monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Load, secure and protect product in the company vehicle
• Safely operate the company vehicle and support the Sales Team as needed

Skills

Customer service

Communication

Multitasking

Negotiation

Interpersonal skills

Education

High School diploma or equivalent

Job description

Aaron's is seeking a Customer Account Advisor in Irving, TX, to coach customers on lease renewals and ownership benefits. You will build relationships over the phone and in person to ensure satisfaction and drive revenue through timely payments.

Responsibilities include maintaining customer accounts, contacting customers about renewals, and supporting the sales team. A positive, energetic communicator with retail experience will thrive in this role.