Customer Renewal & Payments Specialist

Aarons; Terrell (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan with matching

Job summary

Aaron's is seeking a Customer Account Advisor in the United States (Terrell, TX area) to coach customers, drive lease renewals, and build lasting relationships over the phone and in person. The role emphasizes meeting revenue and renewal targets and delivering a high level of customer satisfaction.

The position includes a favorable pay range with incentive opportunities and a benefits package reflective of Aaron's Total Rewards program, including PTO and health coverage options.

Qualifications

• Must be 21+ with a valid driver’s license and clean MVR.
• Ability to work flexible hours 8am–9pm.
• Lift up to 50 lbs. and up to 300 lbs. with a dolly.
• Retail or customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• Energetic and able to multitask.

Responsibilities

• Maintain customer accounts and update information in store system.
• Contact customers with non-renewed leases by phone and in-home visits.
• Encourage timely lease renewals and payments.
• Assist in meeting daily/weekly/monthly revenue and renewal targets.
• Support returns and deliveries as directed by management.
• Inspect and certify returned items in the QA center.
• Maintain weekly vehicle maintenance and route sheets.
• Load and secure products in company vehicles.
• Safely operate company vehicle.
• Support the sales team as needed.
• Perform other duties as requested by management.

Skills

Customer service

Phone & in-person communication

Multi-tasking

Negotiation

Relationship building

Job description

Aaron's is seeking a Customer Account Advisor in the United States (Terrell, TX area) to coach customers, drive lease renewals, and build lasting relationships over the phone and in person. The role emphasizes meeting revenue and renewal targets and delivering a high level of customer satisfaction.

The position includes a favorable pay range with incentive opportunities and a benefits package reflective of Aaron's Total Rewards program, including PTO and health coverage options.