Renewals & Payments Specialist

Aarons; Denton (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s in Denton, TX is seeking a Customer Accounts Advisor to build relationships with customers over the phone and in-person to drive payment collections and lease renewals. You will coach customers on lease benefits and ensure satisfaction with Aaron’s products.

The role emphasizes strong communication, empathy, and multitasking to meet daily revenue and renewal goals, with incentive pay based on performance. A valid driver’s license and ability to lift up to 50 lbs are required.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask and work in a store environment.
• Uphold the Aaron’s Brand and protect company assets.

Responsibilities

• Attainment and upkeep of customers’ accounts including updating information in store computer system and documenting all payment appointments.
• Direct contact with customers who have not renewed Lease agreements both in home visits and over the phone.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for items returned.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management

Skills

Customer service

Communication

Empathy

Multitasking

Education

High School diploma or equivalent

Job description

Aaron’s in Denton, TX is seeking a Customer Accounts Advisor to build relationships with customers over the phone and in-person to drive payment collections and lease renewals. You will coach customers on lease benefits and ensure satisfaction with Aaron’s products.

The role emphasizes strong communication, empathy, and multitasking to meet daily revenue and renewal goals, with incentive pay based on performance. A valid driver’s license and ability to lift up to 50 lbs are required.