Renewals Lead: Remote-First Growth & Retention

LastPass; United States; Remote; USD 52,000 - 60,000; Full time

Benefits offered by this job

Remote-first culture

Flexible Paid Time Off

Annual learning stipend

Home office setup support

Employee Assistance Program

Volunteer Days

Job summary

LastPass is seeking a Renewals Representative to own the full renewal cycle—proactive outreach, forecasting, negotiation and close—while protecting and growing recurring revenue. You will collaborate with Customer Success, Account Executives, Revenue Operations, and Legal to align on contract strategy and renewal outcomes.

Based on the East Coast preferred, this remote-first role supports a diverse customer base across North America.

Qualifications

• Proven track record of owning, driving, and closing renewals or account management initiatives.
• Strong negotiation and objection-handling skills with multi-stakeholder conversations.
• Excellent written and verbal communication with customers and internal partners.
• Ability to manage a high-volume book of business with forecast accuracy and pipeline discipline.

Responsibilities

• Own end-to-end renewals process in partnership with Customer Success to preserve contracts.
• Engage with key decision-makers to identify requirements, remove roadblocks, and renew.
• Negotiate and execute renewal contracts in collaboration with Legal.
• Maintain a rolling 90-day renewal forecast with high accuracy.
• Identify and develop upsell and cross-sell opportunities at renewal.
• Collaborate with Sales, Legal, and Leadership on renewal strategy and escalations.

Skills

Negotiation

Communication

Forecasting

Relationship building

Stakeholder management

Tools

Salesforce

Job description

LastPass is seeking a Renewals Representative to own the full renewal cycle—proactive outreach, forecasting, negotiation and close—while protecting and growing recurring revenue. You will collaborate with Customer Success, Account Executives, Revenue Operations, and Legal to align on contract strategy and renewal outcomes.

Based on the East Coast preferred, this remote-first role supports a diverse customer base across North America.