Renewals & Retention Lead - Remote

Poweredbylight; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Light is seeking a senior customer retention specialist to own renewals and enrollment recoveries. You will lead outreach, campaigns, and cadence improvements to convert stalled enrollments into active customers.

You will analyze customer data to reveal renewal blockers and collaborate with product, pricing, and partner teams to drive fixes. This role is based in the US and designed for remote work, with Texas as a preferred location.

Qualifications

• 7+ years experience in energy sales, retention, or account management.
• Ability to walk a renewal through without a script.
• Experience building a sales or retention plan and executing it.
• Ability to analyze customer data to identify renewal blockers.

Responsibilities

• Move monthly renewal rate, partner by partner, through outreach: calls, campaigns, appointments.
• Build the recovery motion for stalled enrollments and convert validation holds into active customers.
• Stand up renewal cadences, scripts, and campaigns and run them independently.
• Find patterns in customer data and drive fixes with product, pricing, and partner success.
• Be the voice of the customer in the cross-functional renewals group and influence plans.

Skills

Energy sales

Retention

Account management

Renewals experience

Job description

Light is seeking a senior customer retention specialist to own renewals and enrollment recoveries. You will lead outreach, campaigns, and cadence improvements to convert stalled enrollments into active customers.

You will analyze customer data to reveal renewal blockers and collaborate with product, pricing, and partner teams to drive fixes. This role is based in the US and designed for remote work, with Texas as a preferred location.