Account Renewal & Growth Specialist

Willmar Lakes Area Chamber of Commerce; Willmar, Northern (MN, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

West Central Technology is seeking an Account Specialist to join our inside sales team. You will own a portfolio of client accounts, serving as the primary contact for retention, renewals, and sales opportunities, including building quotes and coordinating licensing and subscription renewals.

You will proactively manage multiple accounts in a fast-paced, team-driven environment, delivering exceptional client service and collaborating with vendors and the sales team to drive renewals and growth.

Qualifications

• Strong organizational skills and a proactive, detail-oriented approach to account management.
• Comfortable managing multiple accounts, renewals, and deadlines.
• Solid written and verbal communication via phone and email.
• Experience with account management, renewals, or sales is a plus.
• Familiarity with CRM, quoting, or order entry software (training provided).
• Client-first mindset focused on retention and long-term client relationships.
• Basic understanding of licensing, subscriptions, or vendor renewal processes is a plus.
• Ability to work collaboratively across the sales team.

Responsibilities

• Own and manage assigned client accounts, serving as the primary point of contact for retention, renewals, and sales opportunities
• Accurately build quotes as needed while supporting the overall team needs
• Proactively track upcoming licensing, warranty, and subscription renewals, reaching out to clients ahead of expiration to ensure timely renewal
• Perform selling to assigned client accounts, identifying opportunities for upgrades to managed services or increased engagement
• Assist the overall sales team with renewal outreach and quoting when additional support is needed
• Support deal registration and special pricing requests with vendors
• Help clients resolve billing questions and issues as they arise
• Identify when an account has grown in complexity and may warrant promotion to a Client Success Manager
• Maintain accurate, detailed, and up-to-date account and renewal records in internal systems
• Contribute to a positive and productive team environment
• Perform other duties as required

Skills

Organizational skills

Client relationships

Communication skills

CRM experience

Renewals knowledge

Team collaboration

Licensing/subscriptions

Sales exposure

Tools

CRM software

Quoting software

Job description

West Central Technology is seeking an Account Specialist to join our inside sales team. You will own a portfolio of client accounts, serving as the primary contact for retention, renewals, and sales opportunities, including building quotes and coordinating licensing and subscription renewals.

You will proactively manage multiple accounts in a fast-paced, team-driven environment, delivering exceptional client service and collaborating with vendors and the sales team to drive renewals and growth.