Renewals & Expansion Lead

OnboardIQ Inc.; San Francisco (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Fountain is a hiring automation platform serving hourly-workforce clients. The Account Manager will expand existing contracts, upsell within enterprise and corporate accounts, and drive renewals 120 days before contract end.

You will coordinate with CS, AE, and other teams, report to Head of Customer Success, and help strategize revenue growth across current customers. You will manage monthly renewals, collaborate with AE/CS for a seamless customer experience, and handle outbound communications

Formación

• Minimum 4 years in a business role with renewals or sales experience.
• Strong, assertive approach and drive to meet deadlines.
• Experience tracking sales activities, customer data and status.
• Ability to multi-task across many accounts and manage paperwork.

Responsabilidades

• In partnership with CS & Sales, renewals process and project manage improvements.
• Retain and increase subscription revenue in existing accounts.
• Identify longer renewal scenarios and reduce lapsed renewals.
• Manage forecasting process and accuracy.

Conocimientos

Renewals experience

Account management

Forecasting

Negotiation

Communication

Multi-tasking

Proactive/ownership

Results-driven

Independent work

Descripción del empleo

Fountain is a hiring automation platform serving hourly-workforce clients. The Account Manager will expand existing contracts, upsell within enterprise and corporate accounts, and drive renewals 120 days before contract end.

You will coordinate with CS, AE, and other teams, report to Head of Customer Success, and help strategize revenue growth across current customers. You will manage monthly renewals, collaborate with AE/CS for a seamless customer experience, and handle outbound communications