Renewals & Customer Accounts Specialist

Aarons; McKees Rocks (Allegheny County); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

Aaron’s is seeking Customer Account Advisors to manage customer accounts, renew lease agreements, and assist in achieving daily sales and renewal targets. The role emphasizes helpful customer service, accurate record keeping, and seamless store operations.

The position involves direct customer contact, coordinating with the sales team, and performing related duties as assigned by management. Prior retail experience is valued.

Qualifications

• Two years of retail or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced store environment.

Responsibilities

• Maintain and update customer accounts in the store system.
• Contact customers who have not renewed lease agreements.
• Facilitate renewal payments and help meet daily, weekly and monthly revenue goals.
• Assist with merchandise returns, guest deliveries, and vehicle maintenance logs.
• Support the Sales Team and perform duties as directed by management.

Skills

Customer service

Active listening

Empathy

Communication

Education

High School diploma

Job description

Aaron’s is seeking Customer Account Advisors to manage customer accounts, renew lease agreements, and assist in achieving daily sales and renewal targets. The role emphasizes helpful customer service, accurate record keeping, and seamless store operations.

The position involves direct customer contact, coordinating with the sales team, and performing related duties as assigned by management. Prior retail experience is valued.