Renewals & Cross-Sell Specialist

Thomson Reuters; Eagan (MN); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Health benefits

Mental health days

401k plan

Tuition reimbursement

Paid time off

Parental leave

Job summary

Thomson Reuters is seeking an Account Specialist in the United States to lead end-to-end renewals for a portfolio of customers and collaborate with customer success and sales teams to ensure a seamless renewal experience.

You will manage quotes, contracts, renewal forecasting, and identify small-scale upsell opportunities while coordinating with CSMs to align renewal timing with customer value realization and ensure smooth processing with Finance and Legal.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles
• Strong commercial acumen and negotiation skills
• Excellent communication and relationship management abilities
• Highly organized with attention to detail and follow-through
• Proficient in CRM and quoting tools (Salesforce, CPQ platforms)
• Bachelor's degree in Business, Marketing, or a related field

Responsibilities

• Own the end-to-end renewal process for a portfolio of customers
• Manage quoting, contract execution, and renewal forecasting
• Identify and execute low-complexity upsell and cross-sell opportunities
• Respond to inbound commercial inquiries and route complex opportunities appropriately
• Partner with CSMs to align renewal timing with customer value realization
• Collaborate with Finance and Legal to ensure smooth processing of commercial transactions
• Renewal management: drive timely renewals by managing quotes, contracts, and customer communications

Skills

Account management

Renewals

Sales collaboration

CRM experience

Negotiation

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

CPQ platforms

Job description

Thomson Reuters is seeking an Account Specialist in the United States to lead end-to-end renewals for a portfolio of customers and collaborate with customer success and sales teams to ensure a seamless renewal experience.

You will manage quotes, contracts, renewal forecasting, and identify small-scale upsell opportunities while coordinating with CSMs to align renewal timing with customer value realization and ensure smooth processing with Finance and Legal.