Strategic Renewals Specialist

Thomson Reuters Foundation; Eagan (MN); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Two company mental health days

401k with company match

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters in the United States is seeking an Account Specialist to lead end-to-end renewals for a portfolio of customers, coordinating with Customer Success and Sales to ensure a seamless experience and mitigate risk.

You will drive quotes, contracts, and renewal forecasting, while identifying small-scale upsell opportunities and collaborating with Finance and Legal to process transactions.

Qualifications

• 2+ years in account management, renewals, inside sales, or customer-facing roles.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship management abilities.
• Highly organized with attention to detail and follow-through.
• Proficient in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
• Comfortable working cross-functionally and managing multiple priorities.
• Bachelor's degree in Business, Marketing, or a related field (or relevant experience).

Responsibilities

• Renewal Management: Drive timely and accurate renewals by managing quotes, contracts, and customer communications, ensuring a seamless experience.
• Commercial Execution: Handle inbound commercial requests, identify small-scale upsell opportunities, and support pricing discussions in collaboration with CSMs & Sales.
• Cross-Functional Collaboration: Work closely with CSMs, Sales, Finance, and Legal to align on customer strategy, pricing, and contract terms.
• Data & Forecasting: Maintain accurate renewal forecasts, update CRM records, and ensure visibility into commercial performance.
• Customer Communication: Engage with customers to confirm renewal intent, clarify terms, and ensure commercial alignment with their evolving needs.

Skills

Account management

Renewals

Negotiation

Communication

CRM

Salesforce

Education

Bachelor's degree in Business/Marketing

Tools

CPQ platforms

Job description

Thomson Reuters in the United States is seeking an Account Specialist to lead end-to-end renewals for a portfolio of customers, coordinating with Customer Success and Sales to ensure a seamless experience and mitigate risk.

You will drive quotes, contracts, and renewal forecasting, while identifying small-scale upsell opportunities and collaborating with Finance and Legal to process transactions.