Renewals & Channel Growth Specialist

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 57,000 - 92,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Sales Operations professional in Santa Clara to own quotes, drive renewals, and enable channel partners. You will maintain accurate data in SFDC and SAP while improving renewal rates and ensuring a seamless customer experience.

The role requires 1–3 years in sales operations, strong technical skills with SFDC and SAP, and superb communication. A fast-paced environment and cybersecurity product knowledge are valued.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment.
• Technical proficiency with Salesforce.com (SFDC) and SAP Sales & Distribution or similar ERP systems.
• Operational excellence with high data volumes and meticulous attention to detail.
• Excellent verbal and written communication; able to explain renewal licensing models.
• Adaptable, proactive, and able to thrive in a fast-paced, deadline-driven environment.
• Ability to learn and explain complex cybersecurity product offerings.

Responsibilities

• Own the daily creation and administration of accurate subscription and renewals quotes.
• Proactively manage high-velocity commercial renewals to improve on-time renewal rates.
• Act as a primary contact for channel partners and provide renewal reports and visibility into install base.
• Maintain data integrity in Salesforce.com (SFDC) and SAP; document quotes and revisions for audit trail.
• Identify system bottlenecks and drive Playbook improvements with the Manager.
• Provide bridge support to the renewals team to ensure zero lapse in service.
• Coordinate with Operations, IT, and Asset Management on credit requests and asset transfers.

Skills

Sales operations

Quoting

Renewals

Channel support

Education

Bachelor's degree or equivalent

Tools

SFDC / Salesforce

SAP SD

Job description

Palo Alto Networks, Inc. is seeking a Sales Operations professional in Santa Clara to own quotes, drive renewals, and enable channel partners. You will maintain accurate data in SFDC and SAP while improving renewal rates and ensuring a seamless customer experience.

The role requires 1–3 years in sales operations, strong technical skills with SFDC and SAP, and superb communication. A fast-paced environment and cybersecurity product knowledge are valued.