Renewals & Channel Enablement Specialist

Palo Alto Networks; California; On-site; USD 57,000 - 92,000; Full time

Job summary

Palo Alto Networks in California is seeking a Sales Operations Specialist to own daily creation and management of subscription and support renewal quotes, collaborating with inside and field sales and distributors to ensure quotes are delivered well before expiration.

You will drive high-velocity renewals, enable channel partners with renewal reports, and maintain a single source of truth in SFDC and SAP, documenting notes and revisions for auditability.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment.
• Strong hands-on experience with Salesforce.com (SFDC) and SAP (Sales & Distribution module) or similar ERP systems.
• Operational excellence with high data volumes and extreme attention to detail.
• Exceptional verbal and written communication; able to articulate renewal licensing models to internal teams and external partners.
• Adaptable, proactive self-starter thriving in a fast-paced, deadline-driven environment.
• Ability to quickly learn and explain complex cybersecurity product offerings, subscriptions, and renewal licensing models.

Responsibilities

• Quoting Execution & Strategy: Own the daily creation and administration of accurate subscription and support renewal quotes.
• Longtail Sales Drive: Proactively manage and follow up on high-velocity commercial renewals to increase on-time renewal rates and minimize churn.
• Channel Enablement: Act as a primary point of contact for channel partners; provide them with upcoming renewal reports and visibility into their install base to drive partner-led growth.
• Data Integrity & Compliance: Maintain a source of truth by ensuring all installed customer base and service contract information is accurate in Salesforce.com (SFDC) and SAP. Document detailed notes and quote revisions to ensure a seamless audit trail.
• Process Optimization: Identify system bottlenecks or quoting discrepancies and work with the Manager to implement “Playbook” improvements. Serve as a first line of defense in resolving complex quoting issues.
• Agile Support: Provide “bridge” support for the wider renewals team, stepping in to manage territory coverage during vacancies or leaves of absence to ensure zero lapse in customer service.
• Internal Collaboration: Coordinate with Operations, IT, and Asset Management teams to handle credit requests and asset transfers, ensuring the sales motion remains fluid.

Skills

Sales operations

Quoting

Renewals

Channel support

Communication skills

Adaptability

Attention to detail

Tools

Salesforce.com (SFDC)

SAP SD module

Job description

Palo Alto Networks in California is seeking a Sales Operations Specialist to own daily creation and management of subscription and support renewal quotes, collaborating with inside and field sales and distributors to ensure quotes are delivered well before expiration.

You will drive high-velocity renewals, enable channel partners with renewal reports, and maintain a single source of truth in SFDC and SAP, documenting notes and revisions for auditability.