Renewals Sales Support

Palo Alto Networks; Santa Clara (CA); On-site; USD 57,000 - 92,000; Full time

Job summary

Palo Alto Networks is seeking a Renewals and Quoting Operations role based in Santa Clara to own daily renewal quote creation and administration. You will partner with inside and field sales and distributors to ensure quotes are delivered 90–120 days before expiration.

Key duties include managing high-velocity renewals, enabling channel partners with up-to-date reports, and maintaining accurate installed-base data in SFDC and SAP, while optimizing processes and providing agile support as needed.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment, new graduates welcomed.
• Strong hands-on experience with Salesforce.com (SFDC) and SAP (Sales & Distribution) or similar ERP systems.
• Operational excellence with data accuracy and high-volume handling.
• Excellent verbal and written communication; ability to explain renewal licensing models clearly.
• Adaptable and proactive, thriving in a fast-paced environment and evolving processes.

Responsibilities

• Quoting Execution & Strategy: Own daily creation and administration of accurate subscription and support renewal quotes.
• Longtail Sales Drive: Proactively manage high-velocity commercial renewals to increase on-time renewal rates.
• Channel Enablement: Primary contact for channel partners; provide renewal reports and install-base visibility.
• Data Integrity & Compliance: Maintain accurate customer base and service contract information in SFDC and SAP; document notes.

Skills

Sales operations

Renewals

Channel support

Communication

Tools

Salesforce.com (SFDC)

SAP

Job description

Our Mission At Palo Alto Networks® we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Our Mission At Palo Alto Networks® we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

• Quoting Execution & Strategy: Own the daily creation and administration of accurate subscription and support renewal quotes. Partner with inside/field sales and distributors to ensure quotes are delivered 90–120 days prior to expiration.
• Longtail Sales Drive: Proactively manage and follow up on high-velocity commercial renewals to increase on-time renewal rates and minimize churn.
• Channel Enablement: Act as a primary point of contact for channel partners; provide them with upcoming renewal reports and visibility into their install base to drive partner-led growth.
• Data Integrity & Compliance: Maintain a source of truth by ensuring all installed customer base and service contract information is accurate in Salesforce.com (SFDC) and SAP. Document detailed notes and quote revisions to ensure a seamless audit trail.
• Process Optimization: Identify system bottlenecks or quoting discrepancies and work with the Manager to implement "Playbook" improvements. Serve as a first line of defense in resolving complex quoting issues.
• Agile Support: Provide "bridge" support for the wider renewals team, stepping in to manage territory coverage during vacancies or leaves of absence to ensure zero lapse in customer service.
• Internal Collaboration: Coordinate with Operations, IT, and Asset Management teams to handle credit requests and asset transfers, ensuring the sales motion remains fluid.

Qualifications

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment, new graduates welcomed
• Technical Proficiency: Strong hands‑on experience with Salesforce.com (SFDC) and SAP (specifically the Sales & Distribution module) or similar ERP systems.
• Operational Excellence: Proven ability to manage high volumes of data with extreme attention to detail and accuracy.
• Communication Skills: Exceptional verbal and written communication; comfortable articulating complex renewal licensing models to internal sales teams and external partners.
• Adaptability: A proactive self‑starter who thrives in a fast‑paced, deadline‑driven environment and is comfortable with evolving processes.
• Product Knowledge: Ability to quickly learn and explain complex cybersecurity product offerings, subscriptions, and renewal licensing models.

Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$57,000.00 - $91,500.00/yr

Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.