Senior RevOps Lead, SaaS Renewals & Forecasting

Palo Alto Networks; Needham (MA); Hybrid; USD 82,000 - 132,000; Full time

Job summary

Palo Alto Networks is seeking a Senior Revenue Operations Analyst to support the SaaS renewals business from our Needham/Boston area. You will forecast renewals, analyze churn, and deliver data-driven insights to strengthen GTM processes and forecasting accuracy.

You will partner with Revenue Operations, Renewal Sales, BI, and IT to build robust renewal models and optimize Salesforce usage. This role requires 5+ years in renewal or sales operations and a strong set of analytical and

Qualifications

• Minimum of 5 years of experience in sales operations or renewal operations.
• Strong understanding of renewal rates, forecasting methodologies, and churn strategy.
• Adept in Microsoft Excel, Google Suite, and Salesforce (SFDC).
• Proven ability to work with and influence cross-functional teams without direct report authority.
• Strong collaborator with excellent verbal, written, and presentation communication skills.
• Strong project management skills with a drive for ownership and results.
• Ability to prioritize, multi-task, and thrive in a dynamic, fast-paced environment.
• Ability to work onsite or in a hybrid capacity at our Needham, Boston office.

Responsibilities

• Develop and maintain renewal rate forecasting and risk modeling for the SaaS renewals business.
• Conduct comprehensive risk and churn analyses using predictive analytical models.
• Lead forecast calls and business reviews with global renewal managers.
• Collaborate with Revenue Operations and Renewal Sales leaders to build total forecasts.
• Partner with BI and IT teams to enhance and build robust renewals business modeling.
• Work with IT and Sales Ops to optimize Salesforce territory and opportunity management.
• Drive the operational health of the renewals business through daily management of performance metrics.

Skills

Sales operations

Renewal operations

Forecasting

Cross-functional collaboration

Communication skills

Project management

Prioritization

Hybrid work readiness

Tools

Salesforce

Microsoft Excel

Google Suite

Clari

Tableau

Job description

Palo Alto Networks is seeking a Senior Revenue Operations Analyst to support the SaaS renewals business from our Needham/Boston area. You will forecast renewals, analyze churn, and deliver data-driven insights to strengthen GTM processes and forecasting accuracy.

You will partner with Revenue Operations, Renewal Sales, BI, and IT to build robust renewal models and optimize Salesforce usage. This role requires 5+ years in renewal or sales operations and a strong set of analytical and