Remote Workforce & Scheduling Operations Specialist

Pavago; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Pavago is hiring an Operations Specialist to own day-to-day workforce operations on a live scheduling platform. This fully remote role supports shifts, onboarding, and real-time issue resolution across U.S. business hours.

You will coordinate coverage, monitor attendance, and communicate with clients and workforce professionals to ensure high-quality service. The role emphasizes ownership, problem-solving, and process improvements.

Qualifications

• 2+ years in operations, workforce coordination, staffing, scheduling, or client operations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal English communication.
• Strong organizational and time-management skills.
• Experience with live scheduling platforms and operational systems.

Responsibilities

• Own end-to-end shift fulfillment from request to coverage.
• Onboard and activate new professionals on the platform.
• Monitor attendance, clock-ins, and active shifts in real time.
• Respond to late arrivals, no-shows, and scheduling conflicts.
• Coordinate replacement coverage and communicate with clients.
• Identify bottlenecks and propose workflow improvements.
• Maintain accurate records of attendance and scheduling.

Skills

English communication

Organization

Time management

Stakeholder management

Live scheduling systems

Job description

Pavago is hiring an Operations Specialist to own day-to-day workforce operations on a live scheduling platform. This fully remote role supports shifts, onboarding, and real-time issue resolution across U.S. business hours.

You will coordinate coverage, monitor attendance, and communicate with clients and workforce professionals to ensure high-quality service. The role emphasizes ownership, problem-solving, and process improvements.