Remote Customer Service Supervisor - Lead a Small Team

Pavago; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end and lead a small team remotely. You will collaborate with the Co-Founder and Strategy & Operations Associate to manage day-to-day operations, including calls, emails, quotes, shipping, and post-sale follow-up.

This role offers high autonomy in a startup-like environment, with multi-hat responsibilities, ongoing process improvements, and growth opportunities.

Qualifications

• Strong customer service and communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong ability to manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

Responsibilities

• Lead and support a two-person customer service team.
• Review customer interactions and provide coaching and feedback.
• Delegate daily tasks and help the team stay focused on priorities.
• Handle customer and lead inquiries by phone and email.
• Spend up to half of the day communicating with customers by phone.
• Provide knowledgeable, professional support and answer product-related questions.
• Turn customer inquiries into quotes and sales opportunities.
• Answer customer questions and complete required paperwork.
• Support customers throughout the sales process.
• Coordinate shipping and delivery-related needs.
• Resolve delivery issues and help ensure a positive post-sale experience.
• Support customers through their initial experience with the company.
• Work closely with leadership on customer operations.
• Manage multiple priorities and solve problems as they arise.
• Identify opportunities to improve processes and contribute to the company's growth.

Skills

Strong customer service

Remote work

Phone communication

Self-motivated

Multitasking

Sales experience

Team management

G Suite

MS Office

Industry knowledge (public safety)

Tools

Google Workspace

Microsoft Office

Job description

Pavago is seeking a Customer Service Supervisor to own the customer experience end-to-end and lead a small team remotely. You will collaborate with the Co-Founder and Strategy & Operations Associate to manage day-to-day operations, including calls, emails, quotes, shipping, and post-sale follow-up.

This role offers high autonomy in a startup-like environment, with multi-hat responsibilities, ongoing process improvements, and growth opportunities.