Operations Specialist

Pavago

United States

Remote

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

Pavago is seeking an Operations Specialist (Workforce Operations & Scheduling) to manage live staffing on a fast-paced scheduling platform. This remote role requires coordinating shifts, attendance, and last‑minute coverage during U.S. business hours.

You will drive end‑to‑end fulfillment, resolve issues in real time, and partner with clients and on‑site managers to ensure reliable service. Ideal candidates are highly organized, calm under pressure, and excel at coordinating multiple moving

Qualifications

2+ years in operations, staffing coordination or scheduling.
Experience in live operations environments.
Excellent written and spoken English communication.

Responsibilities

Own end-to-end shift fulfillment and staffing coverage.
Monitor live operations, attendance, clock-ins, and shift activity.
Resolve last-minute issues and no-shows while maintaining service quality.
Coordinate with clients, workers, and on-site managers in real time.
Maintain scheduling records and documentation; suggest workflow improvements.

Skills

English communication

Exceptional multitasking

Organizational skills

Ownership mindset

Tools

Scheduling systems

Workforce platforms

Operational dashboards

Job description

Operations Specialist (Workforce Operations & Scheduling) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-paced scheduling platform.

This is not a traditional administrative or support role.

You’ll operate at the center of daily execution, ensuring shifts are filled, professionals are deployed, attendance is monitored, and clients receive reliable service in real time.

You’ll own the complete shift lifecycle, including workforce coordination, attendance management, real-time issue resolution, and last-minute scheduling coverage.

If you thrive in high‑pressure operational environments, enjoy solving problems on the fly, and excel at coordinating multiple moving parts simultaneously, this role is built for you.

What You’ll Own

Shift Fulfillment & Workforce Coordination

Own the end-to-end shift fulfillment process.
Respond quickly to incoming client staffing requests.
Assign professionals to open shifts and confirm availability.
Ensure shifts are filled accurately and on time.
Coordinate replacements for last‑minute cancellations and no‑shows.

Live Operations & Real‑Time Issue Resolution

Monitor attendance, clock‑ins, and active shift activity.
Follow up immediately on:
- Late arrivals
- No‑shows
- Schedule conflicts
Communicate directly with:
- Workers
- Clients
- On‑site managers
Resolve operational issues quickly while maintaining service quality.

Workforce Onboarding & Engagement

Onboard and activate professionals on the platform.
Maintain ongoing communication to improve workforce reliability.
Build strong relationships with active professionals.
Support workforce engagement and long‑term retention.

Systems, Documentation & Process Improvement

Maintain accurate operational records and scheduling systems.
Keep shift trackers and documentation organized and up to date.
Identify recurring operational challenges and recommend improvements.
Help optimize workflows that improve efficiency and service quality.

What Makes You a Strong Fit

Highly organized with exceptional multitasking skills.
Calm and composed under pressure.
Strong ownership mentality with excellent follow‑through.
Confident communicator who works effectively with both clients and workforce teams.
Solutions‑oriented and proactive.
Fast responder with excellent operational discipline.

Required Experience & Skills

Experience

2+ years of experience in:
- Operations
- Staffing coordination
- Workforce management
- Scheduling
- Dispatch
- Live operations environments

Core Skills

Excellent written and verbal English communication skills.
Neutral or modest English accent preferred.
Strong organizational and time‑management abilities.
Comfortable using:
- Scheduling systems
- Workforce platforms
- Internal operational dashboards
Ability to prioritize effectively in fast‑moving environments.

Technical Requirements

Reliable computer or laptop.
Stable high‑speed internet connection.
Ability to work remotely during U.S. business hours.

Nice‑to‑Have

Experience working in:
- Staffing marketplaces
- On‑demand workforce platforms
- High‑growth startups
Experience monitoring:
- Attendance
- Clock‑ins
- Workforce KPIs
Process improvement mindset with experience optimizing operational workflows.

What a Typical Day Looks Like

Review incoming staffing requests and secure shift coverage.
Contact professionals to confirm assignments and attendance.
Monitor live operations and respond to attendance issues.
Resolve last‑minute cancellations and scheduling gaps.
Coordinate directly with clients and on‑site managers.
Update scheduling systems and operational documentation.
Identify workflow bottlenecks and recommend improvements.

In short: You’ll serve as the operational backbone of the platform, ensuring every shift is successfully staffed, every client receives reliable support, and daily operations run smoothly.

Key Metrics for Success (KPIs)

Shift fill rate.
Time‑to‑fill open shifts.
Attendance and no‑show reduction.
Response time for operational issues.
Accuracy of scheduling documentation and system updates.
Client satisfaction and workforce reliability.

Why Join Us?

High‑impact role with real operational ownership.
Fast‑paced environment with real‑time decision‑making.
Opportunity to work at the center of workforce operations.
Exposure to scaling operational systems and live staffing environments.
Career growth opportunities into:
- Operations Manager
- Workforce Operations Lead
- Marketplace Operations Manager
- Client Operations Manager

Interview Process