Remote Customer Ops Specialist: Contracts & Salesforce

Pavago; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Pavago is seeking a highly organized Customer Operations Specialist (Contracts, Salesforce & DocuSign) to own contract lifecycle processes and keep Salesforce CRM accurate. This remote role operates during U.S. business hours and emphasizes structured operational work.

You will handle contract initiation through execution, manage records, monitor renewals, and support recurring revenue operations with precise documentation and proactive follow-ups.

Qualifications

• 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
• Hands-on experience with Salesforce and DocuSign.
• Strong proficiency with Microsoft Excel and Google Sheets.
• Excellent written and verbal English communication.
• Ability to manage multiple priorities in a remote environment.
• Experience with outbound customer communication and follow-up.

Responsibilities

• Manage customer contracts from initiation through execution.
• Maintain accurate contract records, terms, and customer information.
• Ensure documentation is complete, compliant, and audit-ready.
• Organize and maintain contract documentation.
• Maintain contract trackers and update Salesforce with accurate data.
• Monitor renewals, account updates, and billing follow-ups.
• Contact customers regarding contract execution and follow-ups.
• Send agreements through DocuSign and track completion.
• Prepare operational reports and maintain documentation.
• Identify opportunities to improve contract and operational workflows.

Skills

Customer operations

Contract administration

Billing operations

English communication

Remote work suitability

Tools

Salesforce

DocuSign

Microsoft Excel

Google Sheets

Job description

Pavago is seeking a highly organized Customer Operations Specialist (Contracts, Salesforce & DocuSign) to own contract lifecycle processes and keep Salesforce CRM accurate. This remote role operates during U.S. business hours and emphasizes structured operational work.

You will handle contract initiation through execution, manage records, monitor renewals, and support recurring revenue operations with precise documentation and proactive follow-ups.