Remote Workflow Solutions Engineer

Isomer; United States; Remote; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Stock options

3 weeks paid time off

Job summary

Isomer is seeking a remote, full-time Customer Success/Implementation Lead in the United States to guide enterprise clients from discovery to launch and ongoing optimization. You will map processes, design automated workflows, configure API-driven integrations, and drive adoption while coordinating cross-functional teams.

The role emphasizes stakeholder management, executive communication, and hands-on use of large language model tools to improve outcomes.

Qualifications

• Three+ years in customer success, implementation, solutions consulting, or similar B2B software role.
• End-to-end project management including scope, schedules, risks, and stakeholders.
• Ability to analyze and map processes and identify automation opportunities.
• Strong written and verbal communication with executive and technical audiences.
• Familiarity with APIs, spreadsheets, data handling, and troubleshooting; SQL is a plus.
• Regular hands-on use of large language model tools and iterative prompting.

Responsibilities

• Lead onboarding from kickoff through launch, defining goals, scope, success metrics, and timelines.
• Conduct discovery sessions, map current processes and translate needs into workflow designs.
• Configure workflows that connect data, APIs, and human review steps.
• Coordinate implementation plans, stakeholders, risks, data mapping, and imports.
• Train users, support adoption, and review customer outcomes and service performance.
• Share customer feedback with product and engineering teams and monitor workflow quality.

Skills

Customer success

Implementation management

Process mapping

API integration

SQL

Communication

Prompt engineering / LLM tools

Tools

APIs

Job description

Isomer is seeking a remote, full-time Customer Success/Implementation Lead in the United States to guide enterprise clients from discovery to launch and ongoing optimization. You will map processes, design automated workflows, configure API-driven integrations, and drive adoption while coordinating cross-functional teams.

The role emphasizes stakeholder management, executive communication, and hands-on use of large language model tools to improve outcomes.