Customer Success Engineer — AI Workflows for Insurance

Isomer AI, Inc.; United States; On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Stock options

3 weeks PTO

Job summary

Isomer AI, Inc. is seeking a Customer Success Engineer to guide customers end-to-end—from onboarding through building and launching workflows on the Isomer platform.

You will manage projects and support your book of customers with strong communication and process-analysis skills to deliver business outcomes quickly and reliably. The role blends project management, product thinking, and hands-on workflow design in a fast-moving startup.

Qualifications

• 3+ years in Customer Success, Implementation, Solutions Consulting, or similar in B2B SaaS.
• Experience running projects end-to-end with clear scope, timelines, and stakeholder management.
• Process analysis skills; ability to map current/target states and identify automation opportunities.
• Exceptional written and verbal communication; comfortable with executive and technical audiences.

Responsibilities

• Onboard from kickoff to go-live, aligning on goals, scope, and success metrics.
• Run process discovery sessions and translate business needs into workflow designs.
• Build and configure workflows in Isomer, integrating data, APIs, and human-in-the-loop steps.
• Project manage implementations with plans, timelines, and risk mitigation to hit launch dates.
• Lead training, enablement, and ongoing QBRs to drive adoption and measurable outcomes.
• Support data mapping/imports and monitor workflow performance, quality, and SLAs.
• Partner with Product/Engineering to relay feedback and shape roadmap priorities.

Skills

Customer Success

Project management

Stakeholder communication

Data analysis

LLM tooling

Tools

APIs

SQL

Job description

Isomer AI, Inc. is seeking a Customer Success Engineer to guide customers end-to-end—from onboarding through building and launching workflows on the Isomer platform.

You will manage projects and support your book of customers with strong communication and process-analysis skills to deliver business outcomes quickly and reliably. The role blends project management, product thinking, and hands-on workflow design in a fast-moving startup.