Remote Implementation Customer Success Lead

Datarails; Oregon; Híbrido; USD 120.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

Equity

401(k) with match

Health insurance

Dental coverage

Vision coverage

HSA & FSA options

Glasses allowance

Calm app

Paternity leave

Unlimited PTO

12 paid holidays

Life insurance

License renewal reimbursement

Resumo da vaga

Datarails is seeking a Customer Success Team Lead (Implementation) to oversee a small group of Implementation CSMs and drive successful platform deployments across customer projects.

This remote US-based role emphasizes leadership, project management, and close collaboration with Sales, Product, and R&D to continuously improve the customer journey. A strong track record in customer-facing roles and mentoring teams is required.

Qualificações

• 5+ years of industry experience or 18 months at Datarails in a customer-facing role.
• Ability to operate independently and work with management to improve operations.
• Strong communication and relationship-building skills.
• Experience onboarding new hires is a plus.

Responsabilidades

• Lead and coach a team of implementation CSMs; provide mentorship and performance reviews.
• Oversee multiple implementation projects and manage timelines and scoped hours.
• Serve as escalation point for customers and provide detailed project updates.
• Collaborate with sales, live team, and product to improve the customer journey.

Conhecimentos

Team Leadership

Project Management

Customer Engagement

Communication Skills

Mentorship

Descrição da vaga

Datarails is seeking a Customer Success Team Lead (Implementation) to oversee a small group of Implementation CSMs and drive successful platform deployments across customer projects.

This remote US-based role emphasizes leadership, project management, and close collaboration with Sales, Product, and R&D to continuously improve the customer journey. A strong track record in customer-facing roles and mentoring teams is required.