Remote Enterprise Customer Success Lead

SmartWinnr, Inc.

United States

Remote

USD 65,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Remote-first work environment

Competitive compensation

Work with leading enterprise customers

Hands-on exposure to enterprise SaaS

Job summary

SmartWinnr, Inc. is seeking a Customer Success Specialist to support and grow enterprise relationships in the US. The role focuses on onboarding, adoption, and value realization for life sciences and regulated industries, working hands-on with Sales, Product, and Support teams.

You will manage onboarding, track adoption, and drive customer success across multiple stakeholders, coordinating timelines and deliverables in a fast-paced SaaS environment. Remote-first with flexible schedules.

Qualifications

Bachelor’s degree in Science, Engineering, Technology, or related field.
3–6+ years in Customer Success, Account Support, Project Coordination, or client-facing roles.
Experience in AI is a distinct advantage.
2–3 years of project management experience.
Experience in supporting B2B enterprise customers in SaaS or technology-enabled environments.
Exposure to regulated industries is a plus but not required.
Strong written and verbal communication skills.
Comfortable working with multiple customer stakeholders.
Detail-oriented with a customer-first mindset.
Ability to explain technical concepts clearly to non-technical users.
Hands-on project coordination experience with timelines and tasks.
Comfortable managing multiple workstreams simultaneously.
Familiarity with basic project management methodologies or tools.
Nice to Have: experience in high-growth or early-stage SaaS environments.
Exposure to sales enablement, training platforms, or learning technologies.
Interest in AI-powered or data-driven products.
Project management certification or formal training.

Responsibilities

Serve as a day-to-day point of contact for assigned enterprise customers.
Support onboarding, configuration, and rollout activities.
Conduct regular check-ins to ensure adoption, usage, and satisfaction.
Help customers understand and use the product effectively to achieve objectives.
Track adoption metrics and surface risks or improvement opportunities.
Support business reviews and value discussions with customer stakeholders.
Coordinate customer implementations, timelines, and deliverables.
Draft and manage project documentation including scopes of work and rollout plans.
Work with internal teams to resolve issues and ensure timely delivery.
Partner with Sales during handoffs and ongoing account support.
Collaborate with Product and Support teams to address customer needs and feedback.
Escalate issues appropriately and drive resolution.
Capture and document customer feedback, questions, and feature requests.
Represent the customer voice internally.