Remote WordPress Hosting Support Engineer | 24/7 Ops

Incsub; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Flexibility

28 days paid leave

Opportunities for paid travel

Long service leave

Up to 2 months’ salary bonus

Technology budgets

General expenses budget yearly

Job summary

Incsub is seeking a Hosting Support Engineer for WPMU DEV to provide exceptional technical support for WordPress websites remotely. This full-time position emphasizes strong troubleshooting skills, particularly in WordPress, with a focus on PHP, MySQL, and Linux environments. Responsibilities include resolving customer inquiries, website migrations, and performance optimization.

Ideal candidates will have a methodical approach to problem-solving and the ability to communicate technical concepts effectively. Enjoy flexible working conditions, attractive leave packages, and opportunities for growth within a vibrant team.

Qualifications

• Proven experience troubleshooting WordPress websites.
• Solid knowledge of PHP and MySQL.
• Experience administering Linux-based environments, preferably Ubuntu.
• Strong understanding of DNS, SSL certificates, and web hosting infrastructure.

Responsibilities

• Provide timely and professional support to customers.
• Troubleshoot and resolve issues related to WordPress and web hosting.
• Perform in-depth investigations to identify root causes.
• Manage website migrations and conduct malware investigations.

Skills

Troubleshooting WordPress websites

PHP

MySQL

Linux administration

NGINX

DNS

SSL certificates

Analytical thinking

Written communication skills

Job description

Incsub is seeking a Hosting Support Engineer for WPMU DEV to provide exceptional technical support for WordPress websites remotely. This full-time position emphasizes strong troubleshooting skills, particularly in WordPress, with a focus on PHP, MySQL, and Linux environments. Responsibilities include resolving customer inquiries, website migrations, and performance optimization.

Ideal candidates will have a methodical approach to problem-solving and the ability to communicate technical concepts effectively. Enjoy flexible working conditions, attractive leave packages, and opportunities for growth within a vibrant team.