Incsub — Careers — WordPress Sales Support Specialist at WPMU DEV

Incsub; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

28 days of paid leave per annum

Annual bonus based on company growth targets

Flexible work environment

Training and support

Opportunities for paid travel

Job summary

A leading WordPress solutions company is seeking a WordPress Sales Support Specialist to help promote their high-quality plugins and themes. You will provide customer support, manage accounts, and promote the products while collaborating with a dynamic team. Ideal candidates should have a strong familiarity with WordPress, sales experience, and superb interpersonal skills. The role offers a growth-oriented culture with competitive compensation and flexible hours, perfect for sales enthusiasts looking to develop in their career.

Qualifications

• At least 1-year of experience in any Sales Support position.
• Proficient in written English for clear communication.
• Experience managing customer accounts in a sales role.

Responsibilities

• Support customers with WordPress-related issues via email and chat.
• Manage customer service and accounts.
• Conduct Zoom calls with clients.

Skills

Familiarity with WordPress

Interpersonal skills

Sales experience

Proficient in English

Proficient in spreadsheets

Job description

Details

Introduction (1)

Will you be our newest WordPress Sales Support Specialist?

We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.

You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!

The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.

We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:

• 3:00 pm – 11:00 pm UTC

Responsibilities (2)

• Providing support to customers and members by identifying solutions to their WP-related concerns through our communication channels (email, chat)
• Providing customer service and managing customer accounts
• Providing product knowledge and promoting WPMU DEV products.
• Maintaining meticulous CRM hygiene while monitoring and nurturing sales leads through consistent follow-up email correspondence.
• Managing inbound and outbound sales communications.
• Conducting Zoom calls with potential and existing clients.

Qualifications (3)

Essential attributes and experience required:

• Have a really good familiarity with WordPress, including themes and plugins
• Superb interpersonal skills, including the power to swiftly build rapport with current customers
• Proven experience in sales and accounts and billing support
• At least 1-year of experience in any Sales Support position
• Proficient in English: Verbal and Written
• Proficient in spreadsheets and data entry
• Enjoy collaborating with others, and don’t back down from a challenge
• Love people and love yourself!
• We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

Why Join us?

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

The ability to write in clear English is essential in this role. We are unable to consider applications that fail to demonstrate a high level of written communication.

HIRING PROCESS

Our hiring process includes the task mentioned above, a 2nd task, and an interview with our management team, including a 3rd task. If a candidate successfully passes the interview stage, they will be offered a paid trial of 4-6 weeks before being offered a more permanent role.

Good luck!

Open Roles

Position

Department/Location

WordPress Support Specialist at WPMU DEV

Support, WordPress Support

Remote

Full-Time