Technical Support Specialist

Incsub, LLC (WPMU DEV); United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Incsub, LLC (WPMU DEV) is seeking a remote Technical Support Specialist to assist customers with WordPress, hosting, DNS, and related issues. You will troubleshoot WordPress themes/plugins, manage PHP/MySQL issues, and support Linux-based hosting environments.

Excellent written English is essential as you communicate solutions via tickets and forums, helping users achieve reliable site performance and email deliverability.

Qualifications

• Proven experience troubleshooting WordPress websites and understanding themes and plugins.
• Solid knowledge of PHP and MySQL, with familiarity in troubleshooting Node.js applications.
• Experience administering and supporting Linux-based environments, preferably Ubuntu.
• Strong understanding of DNS, SSL certificates, email deliverability, and web hosting infrastructure.
• Excellent written communication skills in English, with the ability to explain technical concepts clearly.

Responsibilities

• Provide timely and professional support to customers through ticketing systems and community forums
• Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services
• Perform in-depth investigations to identify root causes and deliver effective, long-term solutions

Skills

WordPress troubleshooting

English communication

Linux administration

DNS troubleshooting

Tools

WordPress

PHP

MySQL

Node.js

Ubuntu

Job description

Providing remote support for customers, the full-time Technical Support Specialist will assist with issues related to hosting environments, including troubleshooting WordPress, web hosting, and DNS problems.

Key responsibilities

• Provide timely and professional support to customers through ticketing systems and community forums
• Troubleshoot and resolve issues related to WordPress, web hosting, domains, DNS, SSL certificates, and email services
• Perform in-depth investigations to identify root causes and deliver effective, long-term solutions

Required qualifications

• Proven experience troubleshooting WordPress websites and understanding themes and plugins
• Solid knowledge of PHP and MySQL, with familiarity in troubleshooting Node.js applications
• Experience administering and supporting Linux-based environments, preferably Ubuntu
• Strong understanding of DNS, SSL certificates, email deliverability, and web hosting infrastructure
• Excellent written communication skills in English, with the ability to explain technical concepts clearly