Remote Wireless Support Specialist — Paid Training

afniexternalcareers; Wisconsin; Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

401k with matching

Tuition reimbursement

Health/vision/dental benefits

Paid time off

Paid sick time

Job summary

Afni is hiring for a wireless customer service role based in Wisconsin. You will handle inbound calls, troubleshoot wireless account issues, and update records with a focus on empathy and efficiency.

Training is provided and followed by ongoing coaching in a supportive environment. The position requires live-in Wisconsin residents, with a structured shift pattern and potential for growth, including benefits related to health, vision, dental, and retirement options.

Qualifications

• Excellent verbal and written communication.
• Active listening and rapport-building abilities.
• Experience handling inbound calls and solving customer issues.

Responsibilities

• Handle mainly inbound wireless account inquiries with empathy and efficiency.
• Process orders and update customer records accurately.
• Troubleshoot account problems using multiple systems while multitasking.

Skills

Communication skills

Active listening

Customer service

Call center experience

Time management

Education

GED or High School Diploma

Job description

Afni is hiring for a wireless customer service role based in Wisconsin. You will handle inbound calls, troubleshoot wireless account issues, and update records with a focus on empathy and efficiency.

Training is provided and followed by ongoing coaching in a supportive environment. The position requires live-in Wisconsin residents, with a structured shift pattern and potential for growth, including benefits related to health, vision, dental, and retirement options.