Remote Customer Service Pro — Paid Training & Benefits

afniexternalcareers; North Carolina; Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

Vision benefits

Dental benefits

401k with match

Tuition reimbursement

Job summary

Afni is hiring for a wireless customer service role conducted remotely across the United States. The position focuses on handling inbound calls, resolving account issues, and delivering empathetic, efficient support.

Trainees participate in a 12-week paid program, with shifts scheduled between 07:00 AM and 01:00 AM CST, including weekends. Applicants should have at least one year in customer service or sales, plus six months in a call center setting.

Qualifications

• Excellent communication and active listening to handle difficult situations.
• At least 1 year of customer service or sales experience.
• 6 months in a call center virtual setting.
• Able to complete 12 weeks of paid training with 8-hour shifts.
• Available to work 8-hour shifts any day, including weekends and holidays, CST.
• Must pass a background check, be 18+, GED or HS diploma, and legally permitted to work in the United States.

Responsibilities

• Provide world-class customer service to inbound callers.
• Troubleshoot and resolve customer concerns with empathy and efficiency using product knowledge.
• Process orders and update accounts and records.
• Demonstrate strong multitasking across multiple systems with attention to detail.

Skills

Communication skills

Active listening

Customer service experience

Call center experience

Time management

Multitasking

Work from home

Education

GED or High School Diploma

Job description

Afni is hiring for a wireless customer service role conducted remotely across the United States. The position focuses on handling inbound calls, resolving account issues, and delivering empathetic, efficient support.

Trainees participate in a 12-week paid program, with shifts scheduled between 07:00 AM and 01:00 AM CST, including weekends. Applicants should have at least one year in customer service or sales, plus six months in a call center setting.