Remote Customer Service Representative

afniexternalcareers; Wisconsin; Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

401k with matching

Tuition reimbursement

Health/vision/dental benefits

Paid time off

Paid sick time

Job summary

Afni is hiring for a wireless customer service role based in Wisconsin. You will handle inbound calls, troubleshoot wireless account issues, and update records with a focus on empathy and efficiency.

Training is provided and followed by ongoing coaching in a supportive environment. The position requires live-in Wisconsin residents, with a structured shift pattern and potential for growth, including benefits related to health, vision, dental, and retirement options.

Qualifications

• Excellent verbal and written communication.
• Active listening and rapport-building abilities.
• Experience handling inbound calls and solving customer issues.

Responsibilities

• Handle mainly inbound wireless account inquiries with empathy and efficiency.
• Process orders and update customer records accurately.
• Troubleshoot account problems using multiple systems while multitasking.

Skills

Communication skills

Active listening

Customer service

Call center experience

Time management

Education

GED or High School Diploma

Job description

Career paths start between $14.50 and $15/hr plus bonus.

To qualify for this position, you must live in Wisconsin.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours