Remote Wireless Support Agent – Training & Benefits

afniexternalcareers; Atlanta (GA); Hybrid; USD 20,000 - 21,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health/vision/dental insurance

401k with matching

Tuition reimbursement

Job summary

Afni is seeking a wireless customer service representative to handle inbound calls, assist customers, and troubleshoot account issues with empathy and efficiency.

You will deliver world-class service, process orders, update records, and manage multiple tasks while maintaining attention to detail. Training lasts 12 weeks with fixed 8-hour shifts, and you will work remotely from home with a comprehensive benefits package.

Qualifications

• Minimum 1 year in customer service or sales.
• 6 months in a call center virtual setting.
• Available for 12 weeks of paid training and 8-hour shifts.
• Must be 18+, eligible to work in the United States.

Responsibilities

• Handle inbound calls for wireless accounts with empathy and efficiency.
• Process orders, update accounts and records, multitask.
• Deliver world-class customer service and troubleshoot issues.

Skills

Active listening

Customer service

Call center

Time management

Empathy

Problem solving

Education

GED or HS diploma

Job description

Afni is seeking a wireless customer service representative to handle inbound calls, assist customers, and troubleshoot account issues with empathy and efficiency.

You will deliver world-class service, process orders, update records, and manage multiple tasks while maintaining attention to detail. Training lasts 12 weeks with fixed 8-hour shifts, and you will work remotely from home with a comprehensive benefits package.