Remote Customer Service Representative

afniexternalcareers; Iowa (LA); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Training program

Paid time off

Health benefits

Vision/dental benefits

401k with matching

Job summary

Afni is seeking a wireless customer service representative to handle mainly inbound calls, assisting customers with wireless accounts and troubleshooting with empathy and efficiency.

We offer a training program, paid time off, health/vision/dental benefits, a 401k with matching contributions, and a tuition reimbursement program. You must pass a background check, be at least 18, and be legally eligible to work in the United States.

Qualifications

• Exceptional communication and active listening skills.
• Customer service experience: minimum 1 year in a customer service or sales role, with call center experience.
• Able to work 12 weeks of paid training with consistent 8-hour shifts 7:00AM–1:00AM CST, including weekends.
• Must pass a background screening, be 18+, have a GED or HS diploma, and be legally eligible to work in the United States.

Responsibilities

• Deliver world-class customer service to inbound callers and troubleshoot account issues with empathy and efficiency.
• Process orders, update accounts and records, multitask across multiple systems while maintaining attention to detail.

Skills

Communication skills

Active listening

Multitasking

Attention to detail

Customer service experience

Call center experience

Job description

Career paths start between $14.50 and $15/hr plus bonus.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours