Remote White-Glove Credit & Collections Specialist

McKesson; Texas; Hybrid; USD 32,000 - 53,000; Full time

Job summary

McKesson is seeking a remote Sr. Credit/Collections Specialist to manage a high-volume portfolio and deliver white-glove service. The role emphasizes critical thinking, strong communication, and negotiation to resolve complex accounts.

You will handle multi-channel interactions, including phone, email, and AI-enabled tools, while maintaining accuracy and customer focus in a fast-paced environment. This is a fully remote role with a competitive compensation structure.

Qualifications

• Typically requires 5+ years of related experience providing concierge white-glove experience to priority clients, with 2+ years of commercial collections experience.
• Experience supporting complex customer accounts and sensitive customer situations.
• Track record of meeting productivity, quality, and customer satisfaction metrics.

Responsibilities

• Serve as primary contact for a large volume, business-critical customer portfolio.
• Balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience.
• Manage a high volume of inbound and outbound interactions via phone, email, and AI-enabled tools.
• De-escalate customer concerns and drive issues to resolution.

Skills

High-volume collections

White-glove service

Problem solving

Verbal communication

Written communication

Multitasking

AI-enabled tools

Negotiation

Job description

McKesson is seeking a remote Sr. Credit/Collections Specialist to manage a high-volume portfolio and deliver white-glove service. The role emphasizes critical thinking, strong communication, and negotiation to resolve complex accounts.

You will handle multi-channel interactions, including phone, email, and AI-enabled tools, while maintaining accuracy and customer focus in a fast-paced environment. This is a fully remote role with a competitive compensation structure.