Remote Senior Credit & Collections Specialist

McKesson; United States; Remote; USD 32,000 - 53,000; Full time

Job summary

McKesson is seeking a Sr. Credit/Collections Specialist for a fully remote role across the United States. You will manage a large, high-value portfolio with a focus on white-glove service, using AI-enabled tools to optimize interactions.

The ideal candidate brings 5+ years in concierge collections, strong communication, and a track record of resolving sensitive customer situations while maintaining accuracy and quality in a fast-paced environment.

Qualifications

• Typically requires 5+ years of related experience delivering concierge white-glove service to priority clients, with 2+ years in commercial collections.
• Experience supporting complex customer accounts and sensitive customer situations.
• Demonstrated ability to meet productivity, quality, and customer satisfaction metrics.
• Experience in healthcare, pharmaceutical distribution, financial services or related service-intensive industries.
• Track record of collaborating with internal partners to resolve customer issues quickly and effectively.

Responsibilities

• Serve as primary contact for a large portfolio of accounts in a fast-paced environment.
• Manage high-volume inbound and outbound interactions via phone, email, and AI-enabled tools.
• Provide white-glove service and escalate issues when necessary to achieve timely resolutions.
• Collaborate with internal teams to resolve complex customer issues and ensure satisfaction.

Skills

High-volume collections

Customer-focused

Communication skills

Multitasking

Problem solving

De-escalation

Negotiation

AI-enabled tools

Tools

CRM systems

AI-enabled tools

Automation platforms

Job description

McKesson is seeking a Sr. Credit/Collections Specialist for a fully remote role across the United States. You will manage a large, high-value portfolio with a focus on white-glove service, using AI-enabled tools to optimize interactions.

The ideal candidate brings 5+ years in concierge collections, strong communication, and a track record of resolving sensitive customer situations while maintaining accuracy and quality in a fast-paced environment.