Sr. Credit/Collections Specialist

McKesson; Arizona; Remote; USD 32,000 - 53,000; Full time

Benefits offered by this job

Remote work

Job summary

McKesson is seeking a remote Senior Credit/Collections Specialist who thrives in a fast-paced AR environment. You will be the primary contact for a large portfolio, delivering white-glove service across phone, email, and AI-enabled channels to resolve delinquencies and maintain customer satisfaction.

Ideal candidates have 5+ years in concierge collections, experience with complex accounts, and a strong track record of meeting metrics in healthcare or financial services contexts.

Qualifications

• Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience
• Experience supporting complex customer accounts and sensitive customer situations
• Track record of meeting productivity, quality, and customer satisfaction metrics
• Experience working in healthcare, pharmaceutical distribution, financial services, or other service‑intensive industries preferred
• Collaborating with internal partners to resolve customer issues quickly and effectively

Responsibilities

• Serve as the primary contact for a large, high-value customer portfolio and balance efficiency with exceptional service
• Handle a high volume of inbound and outbound interactions via phone, email, and AI-enabled tools
• Negotiate payment terms and resolve delinquencies while maintaining a white-glove customer experience
• De-escalate customer concerns and drive issues to resolution with professionalism
• Collaborate with internal teams to resolve issues quickly and accurately

Skills

White-glove service

Customer focus

Critical thinking

Negotiation

Multi-channel communication

De-escalation

Account portfolio management

Tools

AI-enabled tools

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking remote customer-focused Sr. Credit/Collections Specialist who thrives in a fast-paced, high-volume Accounts Receivable service environment. This role serves as a primary point of contact for a large volume, business critical customer portfolio and requires individuals who can balance efficiency, professionalism, and problem resolution while delivering a best-in‑class customer experience.

Successful candidates will possess strong critical thinking abilities, excellent communication skills, and a passion for advocating on behalf of customers. They must be a solution‑oriented negotiator who is comfortable managing a high volume of inbound and outbound interactions across multiple channels, including phone, email, and AI‑enabled customer engagement tools.

Key Competencies

• Proven experience managing complex high-volume collections portfolios with high-value delinquent accounts
• Customer‑first mindset with a commitment to delivering a white‑glove service experience
• Proven success with high-volume customer interactions
• Strong problem‑solving and critical‑thinking capabilities - work towards building solutions
• Ability to de‑escalate customer concerns and drive issues to resolution
• Superb verbal and written communication skills
• Strong multitasking ability across multiple systems and communication channels
• Ability to prioritize competing demands while maintaining accuracy and quality
• High level of accountability, professionalism, and ownership
• Adaptability in a dynamic, continuously evolving environment
• Experience leveraging technology, automation, and AI‑enabled tools to enhance customer interactions

Minimum Qualifications

• Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience

Preferred Experience

• Experience supporting complex customer accounts and sensitive customer situations
• Demonstrated ability to meet productivity, quality, and customer satisfaction metrics
• Experience working in healthcare, pharmaceutical distribution, financial services, or other service‑intensive industries preferred
• Track record of collaborating with internal partners to resolve customer issues quickly and effectively

Working Evironment

Location: Fully remote

Hours - Monday thru Friday 8a-5p CT, with a 10a-7p CT rotation

Our Base Pay Range for this position

$22.91 - $38.18

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!