Remote Senior Credit & Collections Specialist - White-Glove

McKesson Corporation; Nevada; Remote; USD 32,000 - 53,000; Full time

Job summary

McKesson Corporation is seeking a remote Sr. Credit/Collections Specialist to oversee a large, high-value accounts receivable portfolio in a fast-paced environment.

You will be the primary contact across phone, email, and AI-enabled tools, delivering white-glove service while resolving complex issues. This role requires exceptional communication, negotiation, and problem-solving skills, with a focus on customer satisfaction and revenue protection in healthcare distribution.

Qualifications

• Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience

Responsibilities

• Manage a large portfolio of accounts with high-value delinquencies
• Provide white-glove service and a best-in-class customer experience
• Handle high-volume inbound/outbound interactions via phone, email, and AI-enabled tools
• Collaborate with internal partners to resolve customer issues quickly and effectively
• De-escalate customer concerns and drive resolution across multiple channels

Skills

High-volume collections

Customer-focused

Excellent communication

AI-enabled tools

Multitasking across channels

Problem solving

De-escalation

Tools

CRM systems

Automation

AI-assisted support tools

Job description

McKesson Corporation is seeking a remote Sr. Credit/Collections Specialist to oversee a large, high-value accounts receivable portfolio in a fast-paced environment.

You will be the primary contact across phone, email, and AI-enabled tools, delivering white-glove service while resolving complex issues. This role requires exceptional communication, negotiation, and problem-solving skills, with a focus on customer satisfaction and revenue protection in healthcare distribution.