Remote Weekend Medical Support Specialist

Office Practicum; United States; A distancia; USD 21.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Paid Sick Time

Company Wellness Program

Employee Assistance Program

Employee Recognition Program

Voluntary Pet Insurance

Descripción de la vacante

Office Practicum is seeking a part-time Customer Service Agent to support Remedy On-Call remotely. This role handles live phone conversations with clients, requires clear communication and professional demeanor, and participates in dispatching calls to triage teams.

Weekend shifts are required with specific ET hours. A quiet, secure home workspace and high-speed internet are essential; training is provided and benefits include 401(k), sick time, wellness programs, EAP, and more.

Formación

• Excellent communication skills, both written and verbal.
• Ability to work independently or with a team.
• Attention to detailed information on screen and in records.
• Ability to correctly spell medical terminology.
• Strong multitasking and flexibility for changing needs.

Responsabilidades

• Answer incoming client calls, verify information, and document messages.
• Dispatch calls to the appropriate after-hours triage team or on-call provider.
• Represent clients professionally and provide courteous service on calls.
• Use problem-solving skills to address client issues efficiently.

Conocimientos

Excellent communication

Independent work

Attention to detail

Medical terminology

Multitasking

Active listening

Typing speed 35-40 wpm

Flexible schedule

Educación

High school diploma

Descripción del empleo

Office Practicum is seeking a part-time Customer Service Agent to support Remedy On-Call remotely. This role handles live phone conversations with clients, requires clear communication and professional demeanor, and participates in dispatching calls to triage teams.

Weekend shifts are required with specific ET hours. A quiet, secure home workspace and high-speed internet are essential; training is provided and benefits include 401(k), sick time, wellness programs, EAP, and more.