Remote EMS Dispatcher & Customer Support Specialist

Remote Jobs; Los Angeles (CA); Remote; USD 23,000 - 25,000; Full time

Job summary

Remote Jobs is seeking a Customer Service Representative for its Communications Center. This remote CSR answers and triages undirected calls, documents interactions using a CAD system, and directs callers to the most appropriate resource while maintaining professional communication and service quality.

The role is fully remote. Schedule rotates Sunday–Tuesday and every other Wednesday, with 12-hour shifts; overtime and weekend coverage may be required.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of previous multi-line telephone experience or EMS experience.
• Ability to type a minimum of forty (40+) words per minute.
• Demonstrate ability to communicate clearly and professionally both verbally and in writing.
• Proficient computer skills including Microsoft Office, email, and spreadsheet software programs.
• Ability to accurately take incoming requests while documenting information electronically.

Responsibilities

• Operate a multi-line, computerized phone system and radio equipment.
• Document all phone and radio communications using a CAD program.
• Promptly answer, evaluate, and prioritize incoming requests for service.
• Familiarize with service areas and medical facilities.
• Demonstrate exceptional customer service with internal and external customers.
• Comply with company policies for patient referral and transport coordination.
• Professionally manage difficult interactions and direct conversations.
• Attend mandatory meetings and trainings.
• Perform other duties as assigned.

Skills

Multi-line phone experience

Typing speed (40+ WPM)

Clear communication

Computer proficiency

CAD/documentation

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office

Email

Spreadsheet software

CAD program

Job description

Remote Jobs is seeking a Customer Service Representative for its Communications Center. This remote CSR answers and triages undirected calls, documents interactions using a CAD system, and directs callers to the most appropriate resource while maintaining professional communication and service quality.

The role is fully remote. Schedule rotates Sunday–Tuesday and every other Wednesday, with 12-hour shifts; overtime and weekend coverage may be required.