Remote After-Hours & Weekend On-Call Specialist

Wellhaven Home Care; Irmo (SC); Remote; USD 25,000 - 36,000; Part time

Benefits offered by this job

Weekly pay

Paid orientation and training

Flexible remote work arrangement

Supportive leadership

Recognition and growth opportunities

Meaningful difference

Job summary

Wellhaven Home Care is seeking an After-Hours & Weekend On-Call Specialist to support clients and caregivers from home during assigned on-call hours. The role requires calm problem-solving, strong communication, and a compassionate approach to urgent needs.

You'll handle calls at odd hours, arrange caregiver coverage, and, when needed, provide hands-on non-medical care following individualized plans. This part-time, remote position offers weekly pay and training.

Qualifications

• Prior professional experience as a Caregiver, CNA, or PCA.
• Experience in home care scheduling, scheduling, customer service, or coordination.
• Reliable transportation and ability to travel to client homes when needed.
• Physically able to assist with personal care, mobility, and transfers.
• Reliable phone, internet access, and a quiet environment for handling calls.
• Strong organizational and communication skills.
• Ability to remain available and responsive throughout assigned on‑call shifts.
• CPR certification or willingness to obtain.
• High school diploma or equivalent.
• Familiarity with WellSky or RingCentral is a plus.

Responsibilities

• Answer and respond to incoming calls during assigned evenings, overnights, weekends, and holidays as scheduled.
• Manage caregiver call-outs, scheduling changes, and last-minute staffing needs.
• Coordinate replacement coverage to ensure continuity of care.
• Fill in for caregiver shifts when alternative coverage cannot be secured.
• Provide hands-on, non-medical personal care when covering client shifts, following individualized care plans.
• Deliver exceptional customer service with professionalism, patience, and compassion.
• Troubleshoot concerns, think independently, and elevate situations when appropriate.
• Accurately document calls, scheduling changes, and important updates.
• Communicate effectively with caregivers, clients, families, and management.
• Represent Wellhaven's commitment to dependable, compassionate, high-quality home care.

Skills

Caregiver experience

Scheduling experience

Customer service

Communication

CPR certification

Education

High school diploma or equivalent

Tools

WellSky

RingCentral

Job description

Wellhaven Home Care is seeking an After-Hours & Weekend On-Call Specialist to support clients and caregivers from home during assigned on-call hours. The role requires calm problem-solving, strong communication, and a compassionate approach to urgent needs.

You'll handle calls at odd hours, arrange caregiver coverage, and, when needed, provide hands-on non-medical care following individualized plans. This part-time, remote position offers weekly pay and training.