Remote Customer Support Specialist - Flexible Hours & Perks

Executive Staff Recruiters / ESR Healthcare; United States; Remote; USD 18,000 - 28,000; Full time

Job summary

ESR Healthcare is seeking Remote Call Center Agents to join our team. You will respond to customer inquiries, resolve issues, and promote our products and services from the comfort of your home.

This fully remote position requires strong communication skills, a quiet workspace, a reliable internet connection, and the ability to work flexible shifts, including nights, weekends, or holidays. A high school diploma is required; higher education is a plus.

Qualifications

• Must be 18 years or older.
• Must pass a skill assessment and background check.
• 1–3 years of relevant work experience.
• Must have a computer/laptop and headset.
• High school diploma or equivalent; higher education degree preferred.

Responsibilities

• Answer incoming calls promptly and professionally, addressing inquiries or complaints.
• Use appropriate methods to provide accurate, valid, and comprehensive information.
• Efficiently handle customer complaints, offering suitable solutions and follow-up.
• Process orders, forms, applications, and requests remotely.
• Maintain accurate records of customer interactions and manage accounts.
• Adhere to communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and foster loyalty.
• Collaborate with the customer service team to maintain high service standards.

Skills

Customer service

Communication skills

Problem solving

Remote work

Education

High school diploma

Higher education degree preferred

Job description

ESR Healthcare is seeking Remote Call Center Agents to join our team. You will respond to customer inquiries, resolve issues, and promote our products and services from the comfort of your home.

This fully remote position requires strong communication skills, a quiet workspace, a reliable internet connection, and the ability to work flexible shifts, including nights, weekends, or holidays. A high school diploma is required; higher education is a plus.