Customer Service Agent - Remedy On-Call (Part Time)

Office Practicum; United States; Remote; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company match

Paid Sick Time

Company Wellness Program

Employee Assistance Program

Employee Recognition Program

Voluntary Pet Insurance

Job summary

Office Practicum is seeking a part-time Customer Service Agent to support Remedy On-Call remotely. This role handles live phone conversations with clients, requires clear communication and professional demeanor, and participates in dispatching calls to triage teams.

Weekend shifts are required with specific ET hours. A quiet, secure home workspace and high-speed internet are essential; training is provided and benefits include 401(k), sick time, wellness programs, EAP, and more.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to work independently or with a team.
• Attention to detailed information on screen and in records.
• Ability to correctly spell medical terminology.
• Strong multitasking and flexibility for changing needs.

Responsibilities

• Answer incoming client calls, verify information, and document messages.
• Dispatch calls to the appropriate after-hours triage team or on-call provider.
• Represent clients professionally and provide courteous service on calls.
• Use problem-solving skills to address client issues efficiently.

Skills

Excellent communication

Independent work

Attention to detail

Medical terminology

Multitasking

Active listening

Typing speed 35-40 wpm

Flexible schedule

Education

High school diploma

Job description

Job TypePart-timeDescription

Remedy On-Call is a 24/7 answering service that physician practices use to streamline their customer service.

The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers. This is a remote role that provides support over the phone via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail.

The hours for this position are weekend evenings (Fri 3 - 8 pm ET, Sat and Sun 10 am - 8 pm ET) or weekend days (Sat and Sun 7:30 am - 4 pm ET).

Essential Functions / Tasks / Duties / Responsibilities:

• Answer incoming client calls, take a message, and verify all of the information in the message is correct.
• Dispatch calls to the appropriate After-Hours Triage team or on-call provider for timely assistance
• Represent our customers professionally and provide courteous service during the incoming calls
• Utilize critical thinking, and problem solving skills to address client issues in the most efficient way possible

Requirements

Competencies

• Excellent communication skills, including written and speaking skills
• Ability to work independently and/or with a team
• Attention to detailed information on computer screen
• Able to correctly spell medical terminology
• Ability to multitask and be flexible
• Active listening skills- strong proficiency
• Strong computer skills
• Ability to type 35-40 wpm
• The ability to work a flexible schedule to include weekends & holidays

Education / Professional Certifications or Licenses Required:

• High school or equivalent (Preferred)

Work Environment / Physical demands/ Travel Requirements :

This is a fully remote position. A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.

High speed internet connection is required.

Computer and telephone are provided to support daily operations and communication.

Lifting requirements of no more than five pounds.

Core Values:

Office Practicum seeks to hire individuals who are able and willing to embrace our company’s performance based culture, as defined by our Core Values:

We are Clinician First

Pediatric Care is our Home

We Deliver on our Commitments

Our Success is Based on Results

We Believe in the Power of Teams

We believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance