Remote Client Experience Specialist

Medxcel; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement

PTO & holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

Medxcel is seeking a remote Customer Support Associate to join our Facilities team and help healthcare organizations stay connected and supported. In this full-time, day-shift role you will manage high volumes of calls and emails, categorize requests, provide accurate information, and collaborate with other departments to resolve issues quickly while maintaining composure and professionalism.

You’ll use a case management system, participate in ongoing training, and support data entry and

Qualifications

• High school diploma or equivalent required.
• Ability to type 40 words per minute.
• Experience with Microsoft Office applications for daily tasks.

Responsibilities

• Manage high volumes of incoming calls, emails, and voicemails professionally, using active listening and critical thinking to analyze caller needs and resolve issues.
• Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.
• Use logic, reasoning, and available resources to provide accurate information, perform necessary follow-up, and adapt quickly to shifting processes and training updates.
• Assist with data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.
• Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while navigating multiple computer applications in a fast-paced environment.

Skills

Typing speed

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Medxcel is seeking a remote Customer Support Associate to join our Facilities team and help healthcare organizations stay connected and supported. In this full-time, day-shift role you will manage high volumes of calls and emails, categorize requests, provide accurate information, and collaborate with other departments to resolve issues quickly while maintaining composure and professionalism.

You’ll use a case management system, participate in ongoing training, and support data entry and