Remote Website Performance & Growth Manager

Team Velocity Marketing

Portland (OR)

On-site

USD 65,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Dental

Vision

401(k) matching

Paid vacation

Wellness program

Job summary

Team Velocity Marketing is a full-service automotive marketing agency seeking a Website Performance Manager (WPM). You will own website relationships for dealer clients, driving proactive enhancements and customer happiness while managing a portfolio and reporting on KPIs.

The ideal candidate has automotive digital marketing or retail management experience with strong dealership knowledge and website strategy expertise.

Qualifications

BS/BA in related discipline or an equivalent combination of education and work experience
A minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management experience
Demonstrated understanding of dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership
Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Proficient with MS Office – Word, Excel & PowerPoint
Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data-driven thinking
Possess the skills and ability to work independently

Responsibilities

Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity
Responsible for a full and/or complex account load
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
Assess, prioritize, and present new feature requests received from your customers to leadership
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio
Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more