Remote Warranty Project Manager – Construction

Jones Lang LaSalle Incorporated; Charlotte (NC); Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Project Manager / Senior Project Manager - Warranty Advisor to oversee complex post-construction warranty claims and act as the main client representative throughout the warranty lifecycle.

The role partners with Reinvestment teams, Facilities & Maintenance Consultants, Lead Advisors, and General Contractors to resolve issues, improve outcomes, and ensure a smooth post-construction experience across multiple stakeholders.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5+ years in facilities/construction management with warranty focus.
• Familiarity with commercial building systems and processes.
• Strong project management, problem-solving and root cause analysis.
• Experience managing contractors and vendors while ensuring client standards.
• Ability to read and mark up construction drawings.
• Proficiency in Microsoft Office, Smartsheet, PlanGrid/Forma, and Bluebeam.
• Excellent communication and stakeholder management; travel up to 40%.

Responsibilities

• Represent Facilities Management during project warranty transitions.
• Manage warranty support activities from transition through expiration.
• Serve as primary contact for complex post-construction warranty escalations.
• Escalate and resolve urgent warranty issues with internal and external stakeholders.
• Collaborate with Design, Engineering, Construction, and Vendor teams on corrective solutions.
• Lead communication and coordination among clients, regional teams, contractors, and PMs.
• Conduct on-site and virtual meetings to address warranty issues based on scope.
• Analyze root causes of claims to identify recurring defects and trends.
• Monitor claim metrics and support process-improvement initiatives.
• Ensure compliance with client standards and contractual requirements.
• Build and maintain strong client relationships through proactive communication.
• Manage multiple priorities independently with high service levels.

Skills

Project management

Problem-solving

Root-cause analysis

Stakeholder management

Reading drawings

Education

Bachelor's degree in Construction Management, Project Management, Engineering, Architecture, Business, or equivalent

Tools

Microsoft Office

Smartsheet

PlanGrid/Forma

Bluebeam

Job description

Jones Lang LaSalle (JLL) is seeking a Project Manager / Senior Project Manager - Warranty Advisor to oversee complex post-construction warranty claims and act as the main client representative throughout the warranty lifecycle.

The role partners with Reinvestment teams, Facilities & Maintenance Consultants, Lead Advisors, and General Contractors to resolve issues, improve outcomes, and ensure a smooth post-construction experience across multiple stakeholders.