Remote VR Implementation & Support Specialist

Rendever; Milton (MA); Hybrid; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & P

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Work From Home

Stock Option Plan

Zusammenfassung

Rendever is seeking an Implementation Support Specialist to assist participants, caregivers, and care staff with our VR platform during the THRIVE@Home project. The role focuses on troubleshooting, scheduling, and training coordination to ensure smooth study participation across senior living communities.

Initially shadowing an experienced VR Support Specialist, you will learn to support study participants and their care teams, while contributing to a proactive support culture and ongoing

Qualifikationen

• Customer-facing role with troubleshooting focus.
• Ability to schedule trainings and coordinate deliveries.
• Strong verbal and written communication for diverse participants.

Aufgaben

• Support the setup and deployment of study systems and scheduling of training calls.
• Serve as first point of contact for inbound technical support from participants and caregivers.
• Troubleshoot issues, communicate solutions, and document steps to reproduce bugs.
• Collaborate with Research, Community Engagement, and Product teams to resolve issues and feed product feedback into roadmap.
• Manage communications with communities, participants, and families with proactive, responsive service.

Kenntnisse

Customer service

Planning

Communication

Technical support

Time management

Problem-solving

Jobbeschreibung

Rendever is seeking an Implementation Support Specialist to assist participants, caregivers, and care staff with our VR platform during the THRIVE@Home project. The role focuses on troubleshooting, scheduling, and training coordination to ensure smooth study participation across senior living communities.

Initially shadowing an experienced VR Support Specialist, you will learn to support study participants and their care teams, while contributing to a proactive support culture and ongoing