Remote VR Implementation & Support Specialist

Rendever; Alton (IL); Presencial; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Short Term & Long Term Disability

Work From Home

Stock Option Plan

Descripción de la vacante

Rendever is seeking an Implementation Support Specialist to assist study participants, caregivers, and care staff with deploying and using our VR platform in senior living communities. You will shadow an experienced VR Support Specialist in the first six months and progressively support study participants and care teams.

The role emphasizes customer service, planning, and clear technical communication, with responsibilities around training, issue tracking, and cross-team collaboration to improve

Formación

• Experience providing first-line technical support to study participants and caregivers.
• Ability to organize tasks and coordinate system deliveries and training sessions.
• Strong communication with diverse stakeholders and teams.

Responsabilidades

• Support the setup and deployment of study systems, including tracking system deliveries and scheduling training calls.
• Act as the first point of contact for all inbound technical support requests from study participants, caregivers, and members of their care team.
• Navigate troubleshooting requests to resolution, and communicate solutions and next steps clearly.
• Write and deliver Bug Logs that detail steps to reproduce, impact, and severity.
• Work with Research, Community Engagement, and Product teams to resolve issues and share feedback.
• Manage communications with communities, participants, and families, ensuring proactive delivery times.

Conocimientos

Customer service

Planning

Communication

Technical support

Time management

Problem solving

Descripción del empleo

Rendever is seeking an Implementation Support Specialist to assist study participants, caregivers, and care staff with deploying and using our VR platform in senior living communities. You will shadow an experienced VR Support Specialist in the first six months and progressively support study participants and care teams.

The role emphasizes customer service, planning, and clear technical communication, with responsibilities around training, issue tracking, and cross-team collaboration to improve