Remote VP, Customer Success & Growth (Global)

First Advantage Global operating Centre; New York (NY); Remote; USD 200,000 - 225,000; Full time

Benefits offered by this job

Remote work option

Medical, Vision, Dental coverage

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Job summary

First Advantage is seeking a VP of Customer Success to design and execute client strategies, retain and grow existing business, and lead the Account Management organization in a global, high-growth setting.

The role emphasizes strategic direction, revenue expansion, and a strong customer-centric approach, with collaboration across implementation and sales teams to meet terms and KPIs.

Qualifications

• 10+ years of account management experience.
• 5+ years of organizational leadership experience.
• 5+ years of experience managing high-value accounts of $500K+.

Responsibilities

• Design and implement a global strategy for Customer Services and Account Management.
• Retain and grow existing business by increasing account profitability and revenue.
• Lead the revenue pipeline and ensure KPIs and quotas are met.
• Oversee daily Account Management operations and develop talent.

Skills

Account leadership

Strategic growth

Executive communication

Stakeholder influence

Collaboration

Travel readiness

Education

Bachelor’s degree

MBA

Tools

Salesforce CRM

Job description

First Advantage is seeking a VP of Customer Success to design and execute client strategies, retain and grow existing business, and lead the Account Management organization in a global, high-growth setting.

The role emphasizes strategic direction, revenue expansion, and a strong customer-centric approach, with collaboration across implementation and sales teams to meet terms and KPIs.