Global VP, Customer Success & Growth

First Advantage Global operating Centre; United States; Remote; USD 200,000 - 225,000; Full time

Benefits offered by this job

Remote work

Medical Vision Dental

401k with employer match

Employee Stock Purchase Plan

Paid Time Off and holidays

Job summary

First Advantage is seeking a VP of Customer Success to lead strategies for retaining and growing our client base. You will guide the Customer Services and Account Management teams, shape a proactive, solutions‑driven approach, and partner with implementation to ensure successful client outcomes.

The ideal candidate has 10+ years in account management, MBA preferred, and a proven record of growing high‑value accounts.

Qualifications

• 10+ years in account management
• Strong leadership through change and organizational transformation
• Proven ability to grow high-value accounts of $500K+
• Excellent tactical execution and communication skills
• Willingness to travel up to 25%

Responsibilities

• Design and lead a comprehensive strategy for Customer Services and Account Management in a global, rapid growth environment
• Retain and grow existing business by expanding revenue across mid-market client base
• Meet or exceed quotas and KPIs for revenue and client satisfaction
• Develop revenue pipeline strategies and drive opportunities to growth targets
• Lead a proactive, customer-centric team of trusted advisors and align execution with KPIs

Skills

Account management

Leadership

Strategic thinking

Communication

Negotiation

Travel

Education

Bachelor's degree

MBA

Tools

Salesforce CRM

Job description

First Advantage is seeking a VP of Customer Success to lead strategies for retaining and growing our client base. You will guide the Customer Services and Account Management teams, shape a proactive, solutions‑driven approach, and partner with implementation to ensure successful client outcomes.

The ideal candidate has 10+ years in account management, MBA preferred, and a proven record of growing high‑value accounts.