Remote VOIP & Phone Systems Support Specialist

Steer; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Equity package

401(k)

Flexible PTO

Learning stipend and home office equipment budget

Job summary

A leading technology company in automotive services is seeking a Phone Systems Support Specialist to manage customer phone system implementations and diagnose VOIP issues. You will create technical documentation and collaborate with cross-functional teams to enhance communication workflows. A minimum of 2 years of VOIP support experience is required, along with strong technical and communication skills. This position offers remote work and comprehensive benefits, making it an excellent opportunity for growth and innovation in your career.

Qualifications

• Minimum of 2 years in VOIP support, managing escalated issues.
• Strong skills in diagnosing and fixing phone and VOIP issues.
• Proven documentation skills maintaining SOPs.

Responsibilities

• Manage phone system implementation and customer setup.
• Diagnose technical issues related to phone systems and VOIP.
• Create and update technical documentation and SOPs.

Skills

VOIP support

Problem-solving

Technical documentation

Communication skills

Customer service

Tools

RingCentral

Twilio

Zoom Phone

Nextiva

8x8

Job description

A leading technology company in automotive services is seeking a Phone Systems Support Specialist to manage customer phone system implementations and diagnose VOIP issues. You will create technical documentation and collaborate with cross-functional teams to enhance communication workflows. A minimum of 2 years of VOIP support experience is required, along with strong technical and communication skills. This position offers remote work and comprehensive benefits, making it an excellent opportunity for growth and innovation in your career.