Technical Support Specialist

Apt; Ridgeland (MS); On-site; USD 48,000 - 72,000; Full time

Job summary

Apt is seeking a motivated Technical Support Specialist to provide hands-on support for VoIP platforms and networking technologies. The role emphasizes delivering excellent customer experiences, solving complex issues, and continuously improving processes in a fast-paced environment.

You will diagnose VoIP and network-related issues, document steps taken, and collaborate with internal teams to drive improvements while staying up-to-date with the latest VoIP tech.

Qualifications

• Bachelor’s degree preferred in IT/CS or related field.
• Certifications such as CCNA or CompTIA Network+ are a plus.
• 1–2 years of experience in VoIP or network support environments.

Responsibilities

• Provide technical support and troubleshooting for VoIP platforms and basic telephony systems.
• Diagnose and resolve VoIP and network-related issues with timely solutions for customers.
• Document support tickets thoroughly with steps, resolutions, and follow-up actions.
• Follow up with customers to confirm resolution and satisfaction.
• Identify recurring issues and suggest proactive improvements to service quality.
• Collaborate with internal teams to resolve escalations and drive continuous service delivery improvements.
• Stay current on emerging VoIP technologies and best practices.

Skills

VoIP troubleshooting

Networking principles

Ticketing & documentation

Problem solving

Customer focus

Education

Bachelor’s degree in IT/CS or related

Tools

CCNA

CompTIA Network+

Job description

We’re seeking a motivated Technical Support Specialist with hands-on experience supporting VoIP systems and networking technologies. This role is ideal for someone who thrives on solving complex technical challenges, delivering outstanding customer experiences, and continuously improving processes within a fast-paced support environment.

What You’ll Do

• Provide technical support and troubleshooting for VoIP platforms, calling solutions, and basic telephony systems.
• Diagnose and resolve VoIP and network-related issues, ensuring quick and effective solutions for customers.
• Document support tickets thoroughly, including troubleshooting steps, resolutions, and follow-up actions.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Identify recurring issues and trends, recommending proactive solutions or process improvements to enhance service quality.
• Collaborate with internal teams to resolve escalations and drive continuous improvement in service delivery.
• Stay current on emerging VoIP technologies and industry best practices to deliver high-quality, informed support.

What You Bring

• 1–2 years of experience troubleshooting VoIP or network-related issues in a technical support or NOC environment.
• Working knowledge of VoIP protocols, SIP, RTP, and general networking principles.
• Strong ticketing and documentation skills with attention to accuracy and detail.
• Proven problem-solving ability and a customer-first mindset.
• Ability to spot patterns and provide insight-driven recommendations for improvement.
• Bachelor’s degree in IT, Computer Science, or a related field preferred.
• Certifications such as CCNA or CompTIA Network+ are a plus.

Why You’ll Love This Role

• Be part of a collaborative and customer-focused team where your technical skills make a real impact.
• Gain exposure to cutting-edge VoIP and networking technologies.
• Enjoy opportunities to grow your expertise and advance within a technology-driven environment.

If you’re passionate about delivering exceptional support, solving technical challenges, and growing your career in the VoIP and networking space, we’d love to hear from you!