Remote Virtual Tour & Guest Experience Coordinator

Vacatia; Orlando (FL); Remote; USD 22,000 - 25,000; Full time

Job summary

Vacatia is seeking a Customer Service and Operational Ambassador to coordinate tours and ensure the technical readiness of contact center and virtual tours booked by owners. This remote role supports the Eastern Time Zone and aims to elevate the owner experience across the country.

You will verify reservation details, guide owners through software requirements, troubleshoot connectivity, and maintain accurate reservation data while upholding security and policies.

Qualifications

• 2+ years in customer service or virtual support, preferably in vacation ownership or timeshare.
• Strong communication across phone and digital channels.
• Ability to interpret data and solve practical problems with discretion.

Responsibilities

• Coordinate scheduling and qualifications by confirming tour times and attendee lists.
• Guide owners through software requirements and troubleshoot connectivity.
• Enter and update reservation data accurately while following security policies.

Skills

Customer service

Virtual support

Communication

Problem solving

Scheduling coordination

Tools

SPI

Jag Max

Excel

Email platforms

Job description

Vacatia is seeking a Customer Service and Operational Ambassador to coordinate tours and ensure the technical readiness of contact center and virtual tours booked by owners. This remote role supports the Eastern Time Zone and aims to elevate the owner experience across the country.

You will verify reservation details, guide owners through software requirements, troubleshoot connectivity, and maintain accurate reservation data while upholding security and policies.